Case Study Cover Flowerland

Infinity POS System Case Studies

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Infinity POS software Flowerland case study

The POS software challenge

Because of the sheer size of Flowerland’s product lines, extracting meaningful data such as volumes, margins and stock holdings, was proving to be near impossible. At a customer level, Flowerland's legacy POS software although adequate in the past, did not for example process part-payments from customers’ for larger ticket items such as garden furniture and also wasn’t used to handle individual customer orders in Flowerland's on-site restaurant.

At a management level, the existing POS software could not easily be interrogated to extract data; the identification of slow-moving lines, optimum selling prices and adequate stock levels could not be established. The existing POS software was also not integrated with Flowerland's loyalty scheme (Garden Club), a scheme designed to reward regular and high-spending customers.

The POS software solution

Flowerland chose Triquestra UK and in particular, their Infinity POS software system as the replacement software. Firstly, Flowerland were impressed that Infinity uniquely uses Microsoft SQL Server technology, when compared to alternative POS systems. The use of this technology allows Infinity POS software to efficiently manage almost limitless amounts of data, something that Flowerland with its vast portfolio of products particularly needed.

Secondly, because of Infinity’s operating system, interrogating data using its reports package provided Flowerland with all the measurement tools and management reports required. The reports included margin analysis, profit generation by line and by department and investment required in additional stock.

Thirdly, Infinity POS software is an easily customised solution, therefore issues such as part-payment for products and bespoke customer solutions could be easily managed by retail colleagues.

Retail point of sale implementation

After fully understanding Flowerland’s unique needs, the Triquestra UK team began to upload Flowerland’s existing products and stock and customise the required management
reports.

A total of fourteen till points across the two locations were installed with Infinity POS software working alongside the legacy system for two days. In terms of staff training each site required
just two days, given the simplicity of the Infinity POS system. Following the successful trial period, the legacy system was switched off, leaving Infinity as the sole POS system.

Training and guidance were also given to Flowerland’s head office staff in terms of running reports, extracting data and analysing the findings.

POS software training

POS System Results

Hugh Evans, Managing Director of Flowerland comments: “Infinity POS software is the ideal cost-effective solution for Flowerland. The inventory management software has enabled us to produce accurate management reports; in particular we are easily able to measure gross margin by product, identify the optimum selling price and establish the speed in which our products move.”

Hugh Evans further adds: “We aim to have all of our products bar-coded by June 2005; this development in conjunction with the Infinity POS system functionality means that Flowerland will have a unique insight into the shopping habits of our customers, enabling us to offer more products and services, in order for us to remain competitive.”

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