We’ve added new features and made enhancements across the Infinity platform. Here are some of the main improvements so you can offer better experiences to your customers. Scroll down for the complete list.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
INVENTORY
Mark the lines on a purchase order as ‘Done’
Infinity users can now mark the lines on a purchase order that have been ‘Done’ when the purchase order is receipted. This feature helps prevent confusion about which lines have been processed and which still need to be actioned.
Numeric stock entry for improved user experience
The Cloud Inventory Stock Take field that’s used to input counted quantities now displays the numeric keypad instead of the full keyboard to make it quicker to enter stock counts.
ORDER MANAGEMENT
Local stores can now determine the best supplier for orders from any channel
If you manage orders from multiple locations or channels, your stores can now determine the supplier, instead of the supplier being automatically assigned. This change is useful for retail call centres and businesses that use an endless aisle model and distributed supply chain because it enables staff to capture customer orders, and then lets the local store determine the best supplier to source the products from.
Infinity EDI Service now uses SFTP & SSL certificates
The Infinity EDI Service can now use SFTP (SSH File Transfer Protocol) with a shared SSL certificate, as well as the existing shared key and secret option. This enhancement allows the EDI system to connect to suppliers’ SFTP servers to send purchase orders.
CUSTOMERS & LOYALTY
See a live summary of a customer’s reward accumulator balance
Infinity Loyalty users can now see a live summary of customers’ reward accumulator balances on Infinity Cloud Membership screens. For instance, if customers get a free coffee with every tenth coffee purchase, you can see how many more coffees a customer has to buy before they qualify for the free drink.
Fraud prevention has been improved
Prepay accounts were being locked sooner than they should because pre-authorised debit transaction activities were being counted towards standard debit transactions. Now only debits that aren’t related to pre-authorisations contribute to the fraud protection lock-out feature.
PRICING & PROMOTIONS
The promotional cycle is now retained when a promotion for a cluster or a branch is created.
Previously, the promotional cycle was set to 'None' when a user created a new cluster or branch promotion, even if a promotional cycle had been selected.
We’ve fixed an issue where the internal ID field on pricing rules was overwritten when updating data through the Infinity screens.
Integrated systems can now synchronise pricing data, including rules that have been edited in Infinity.
REPORTING & ANALYTICS
Identify potentially fraudulent use of fuel CPL discount coupons
Enhancements have been made to the Fuel CPL Multiple Transaction Report to help you identify potentially fraudulent use of CPL discount coupons. The report also shows which identifiers were used for various transactions to help isolate exceptions and reveal high-use identifiers that require further investigation.
A new report lets you see one-off payments to customers
A new Till Adjustment/Paid Out Report lists till adjustment transactions where money is paid out of the till only. This report can help you identify when POS operators have made one-off payments to customers for items such as scratch cards, and gives you better information for cash reconciliation.
POINT OF SALE
Improved POS process for customers using the Infinity Loyalty prepay account and check-in
This workflow has been improved to let a customer check in again after deciding not to use the prepay account, without needing to generate a new check-in. Previously the customer needed to start the process from the beginning. This makes the POS process faster and simplifies the customer experience.
Fuel pump number is now included in Digitfort DVR information
Fuel sale information that’s sent to the Digifort DVR system will now include the fuel pump number that was used for the transaction. This improvement makes it easy for auditors to investigate any issues relating to a specific fuel pump.
You can now prevent payment types from being used to pay debtor accounts
This feature means you can restrict the use of payment types for which financial, contractual or legal risks or issues may apply.
The advanced cash management functions at POS can now prompt the POS operator to go immediately into the cash drawer and safe at the end of the shift. This enhancement helps speed up end-of-shift and end-of-day processes where the operator does not count the cash separately in the back office. If the operator does count the cash separately, they can cancel the prompt and return at a later time to add the counted values as per the original workflow.
We have modernised the look and feel of some POS screens in micro-modules so they look like the main POS and give you consistency across all POS screens.
The POS messaging for customers eligible for fuel CPL discounts from exclusive CPL rules has been improved. When a customer is configured as spend-only, the POS now displays ‘Customer cannot Stack daily offer as only Spend is allowed’. This message will be displayed regardless of the minimum spend configured against the rule. Previously, the POS would show ‘Customer cannot Stack daily offer as fuel purchase is less than {fuel minimum limit}’, even if the customer could only spend CPL discounts. This wording could be difficult for the operator to explain to the customer.
The message that the POS operator sees when the fuel CPL API is offline can now be customised, so the operator sees information and messages in a context relevant to them.
Non-printable characters in the Dangerous Goods handler field were causing issues with integrated systems and reports. They will no longer be accepted and the user will receive a prompt showing the validation error.
ADMINISTRATION
The Infinity branch cluster functionality has been extended to include Infinity customers
All customer types can be assigned to clusters – debtor, normal (other account), layby and open account customers.
Branch specific button editing now with preview
When a head office user edits branch-specific buttons, the preview screen now shows the correct layout for the selected branch instead of the default master branch, so the user previews the correct layout.
TECHNOLOGY
Infinity now supports installations using Microsoft SQL Server 2019
Infinity still has support for SQL 2012, 2014, 2016, and 2017, and ships with SQL 2014 as standard.
Now you can send all sales transactions to a cloud-hosted API in Azure Event Hubs
The new Infinity Sales Invoice Notification Service lets the back office (or head office) send all completed sales transactions to a cloud-hosted API in Azure Event Hubs using the CloudEvents v1.0 standard. This feature lets you have a single central repository of all Infinity-completed sales transaction events that sit within the Azure Event Hubs platform. Sales transaction data can be provided to any client application that works with CloudEvents 1.0 standard event information, including analytics, electronic marketing systems, financial applications, and alerting systems.
Logging within the fuel CPL API has been extended
Now to include more information about requests received from the External Loyalty Fuel CPL Discounts API. This enhancement will make it easier for IT support to determine communication issues between these APIs.
Enhanced the speed and performance of a number of GET endpoints
As part of continual improvement, we have enhanced the speed and performance of a number of GET endpoints in loyalty-related APIs when data is retrieved from the databases. These improvements provide faster API processing times and allow systems to accommodate a greater workload.
New POS lanes ready faster
New POS lanes will be ready for use more quickly after Infinity is installed. The Point of Sale installer now bulk copies extended data and loyalty balances, which will make the initial data replication process much faster so you can use new POS lanes sooner.
Flybuys loyalty caching
Caching has been added to the Fly Buys loyalty customer search function at the POS for speedier customer transactions.
Daily database fix
We’ve resolved an issue with the automated daily database maintenance, so where configured, the daily tasks keep the system tuned for optimal operation.
There’s much more that’s new in Infinity – see all the new features and enhancements.
To discuss any of these enhancements and add them to your Infinity platform, contact us.
