We’ve added new features and made enhancements across the Infinity platform to help you and your team work more efficiently and offer better experiences to your customers.
Infinity is a modular platform and you may need additional components or licencing to access some functionality.
CUSTOMERS & LOYALTY
Let customers add items to their wishlist in stores
When a customer visiting a store is undecided about purchasing an item, your staff can now add the item to their personal wishlist. This gives the customer a convenient collection of items that acts as a reminder for future purchases and can be easily shared with family and friends. When they make a purchase, the item is automatically removed from the wishlist.
PAYMENTS
Give customers frictionless payments with Adyen
You can now take advantage of the Adyen global payments platform for both online and in-store payments. Infinity’s new integration with Adyen’s global payments platform lets you accept local payment methods from customers around the world, and gives you the benefit of consolidating all your payment provider costs into one bill. When customers shop in your stores, they can use their credit or debit card to make the payment, no matter where they are from. The transaction details are automatically displayed in their language and currency, making the checkout process fast and easy. Adyen supports all popular payment methods, including payment wallets such as Alipay, WeChat Pay and Google Pay.
PRODUCT INFORMATION MANAGEMENT
Provide customers with more details on product prices and stock availability
If you use the Infinity Product Price Lists API, your customers’ shopping experience across online and physical channels can be enhanced by exposing additional pricing and stock availability information. You can now show alternate pricing for a product, such as promotional pricing, country-specific pricing and loyalty pricing. If they want to buy a product that is not currently in stock, they can see when it is likely to be available. They can also see if a product is available as an individual product or in a box.
Search for stock items is faster and easier
You can now quickly search for stock items by product code, alternate product code and SKU at the same time. We’ve created a new Any Code filter on the Stock item screen at both Back Office and Head Office.
Regulate your minimum and maximum stock levels
If you use Infinity to regulate your stock levels, you can be confident that the minimum and maximum quantities you enter will work together correctly for all items and all branches. Validation has been added to the quantity fields on branch-specific items, so Infinity will let you know if the minimum amount is higher than the maximum amount, and vice versa.
ORDER MANAGEMENT
Stores can now select the best delivery option for each customer using Shippit’s shipping platform
When an order is created at a point of sale and the customer wants their goods to be delivered, your store can now send a quote request to Shippit. Once they’ve selected the delivery option that best suits the customer, they can book the delivery and print a shipping label. Using Shippit not only automates the quote and booking processes, it reduces keying errors and removes the need to enter information into multiple systems. Shippit is only available for orders created using Infinity Order and Quotes.
Better visibility of items on pick list
Your store staff can now more easily see what needs to be picked as part of an online order. The full details of items with long descriptions can now wrap over multiple lines on the pick list, meaning team members can see items at-a-glance.
INVENTORY
Easier product returns to suppliers
You can now search for items to be returned to a supplier using the supplier’s product code. This is helpful in situations where the simplest way to find items that need to be returned is by looking at the documentation that has been sent with the goods.
Faster identification of stock source
It’s now easier to tell where stock has come from when you receipt a stock transfer. The name of the transferring branch has been added to the Receipt screen so that you can see the source of the stock at-a-glance.
POINT OF SALE
Infinity is now accredited for Samoa’s new Tax Invoice Monitoring System
Samoan retailers can now use Infinity to give their customers instantly verifiable invoices required by the government’s Tax Invoice Monitoring System, introduced to ramp up tax collection and reduce tax evasion. Sales completed at the POS are sent to the Sales Data Controller which transmits a fiscal invoice back to the POS so the receipt can be printed.
More accurate stock levels
Your POS operators will now be warned if they add an item with a zero or negative count to a sale using the Advanced Item Search. This will act as a reminder to staff to process stock receipts so that your stock levels are correct.
Faster collection of Goody loyalty points during customer purchases
The Infinity integration with Goody loyalty cards has been made more seamless by allowing card numbers and fuel coupons to be scanned straight into the product search box at the point of sale.
TECHNOLOGY
As part of our continual improvement, we’ve made a number of technology enhancements
The AKPOS database can now be installed and upgraded in a cloud environment. This option is available to clients who host their HOS database on a supported SQL Server environment where full admin access to the SQL instance and the file system is not possible eg a SQL PaaS platform. The supported SQL Server installations include:
Microsoft Azure: SQL Managed Instance
Amazon Web Services: RDS
Google Cloud Platform: Cloud SQL
Plus any on-premise deployment using SQL Fail Over Clustering Services.
There’s more:
Infinity APIs have been upgraded to use .NET Core 3.1.
Infinity Cloud installer now supports SQL Server 2019.
Multiple instances of the Infinity Identity API can now be run on multiple servers, removing the possibility of a single point of failure in high-availability environments.
To find out more about any of these enhancements and add them to your Infinity platform, contact us.
If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.
