Retail reboot: How to shut down budget blocks and reset your tech spend

Can you keep up with stakeholder demand for innovation projects? And is your retail business scaling up IT spend to ensure the business is stronger, smarter and ready for the future?  

Last month we asked if your retail business is spending enough on IT. We shared the critical indicators that can mean you’re underspending, tips on what you should spend and when it’s the right time to ramp up.  

But of course, any increase in IT spend must be paid from somewhere. In this blog, we look at what gets in the way of scaling up investments and how to make the case for increasing spend.  

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While retail has traditionally lagged in IT spend as a share of revenue compared to other sectors, retailers that are aggressive on growth realise they need to harness new technologies for a customer-first experience.  

The shift towards technology and innovation is critical for survival, especially as the industry becomes increasingly competitive, and the gap between winners and losers widens.   

Today technology is not just for “keeping the lights on”, but a crucial driver for efficiency, customer satisfaction and sustainable growth.  

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So what’s stopping retailers from upping their spend?  

There are five challenges that prevent retailers from making the decision to adopt new technologies:   

Challenge 1: Money’s tight and many priorities to juggle 

Retailers often face tight budget limitations and the need to prioritise expenditures that seem crucial for immediate survival, such as inventory, rent and staffing. Plus, there's often a real temptation to take a short-term focus, with execs opting to chase quick wins instead of playing the long game with IT investments. It’s all about juggling priorities, and sometimes tech just doesn’t make it to the top of the list.  

Challenge 2: Understanding the big picture and shaking off old habits 

A lack of understanding or awareness about the transformative potential of IT investments is another major hurdle. Sometimes the obstacle is an organisational culture resistant to change, where IT is viewed as a mere cost centre rather than a growth enabler. Traditional mindsets and the "if it ain't broke, don’t fix it" attitude hinder the adoption of new technologies.  

Challenge 3: Playing it safe and doubting the hype 

Retailer hesitation towards IT spending is frequently due to risk aversion - fear of not achieving the anticipated return on investment, especially if they’ve been burned by failed tech projects in the past. This skepticism is fuelled by rapid technological changes and a market flooded with new solutions, making it difficult to tell whether the investments will achieve the touted benefits.  

Challenge 4: Old systems, big headaches 

The complexity of upgrading IT infrastructure, especially for retailers with established legacy systems, presents significant operational challenges. Concerns about disrupting current operations, the resources required for successful implementation, and the task of staff training deter retailers from undertaking comprehensive IT upgrades. Compatibility issues with existing and future systems can make the transition to a modern IT infrastructure seem a daunting task.  

Challenge 5: Keeping up with the competition 

Highly competitive market conditions force retailers to focus on immediate competitive tactics, such as price wars, often at the expense of strategic IT investments. The pressure to maintain low prices and manage operational costs can leave little resources for innovation IT spending. Plus, the emergence of new consumer needs and technology changes can be overwhelming and create a sense of inability to keep up, leading to decision paralysis.  

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So how do you navigate the budget blocks to start over?  

Making a business case for increasing IT spend involves a mix of strategy, foresight and clear communication.   

Here's how to justify the investment:  

1. Show real ROI: Demonstrate how the investment will help achieve your strategic business goals by providing a solution to challenges you face or taking advantage of new opportunities. Illustrate the benefits it offers with concrete data and case studies. Show how a modern tech infrastructure increases revenue, reduce costs over time and enhances operational effectiveness.  

2. Check out the competition: Highlighting what others in retail (and other sectors) are doing is a powerful motivator, especially if they're gaining a competitive edge through technology. Show how changing consumer preferences and rising expectations for speed and convenience are creating new growth opportunities, with retailers that deliver a personalised omnichannel CX best positioned for long-term growth and loyalty.  

3. Include a roadmap, and a plan for dodging trouble: Present a clear, phased plan for how the IT investment will be rolled out. This should include timelines, milestones, budget requirements and expected outcomes. Define the risks associated with inaction, including cybersecurity vulnerabilities, operational inefficiencies, and the threat of falling behind in a rapidly evolving retail landscape. Show you know how to select the right technology that delivers the expected returns for your retail business, and that you have a plan for what to do if things go wrong. 

4. Highlight operational savings: Detail how IT investments will streamline day-to-day operations, improve inventory management, point of sale transactions and overall productivity, while also ensuring compliance with increasing data security and privacy standards. Demonstrate the operational necessity and legal imperatives for the IT upgrade.  

5. Showcase scalability and sustainability: Explain how investing in IT is not just a short-term expense but a step towards making the business scalable and future-proof. Modern technology means you can easily adapt and grow by staying relevant and adaptable with technological advancements.  

6. Get everyone onboard: Be ready to address any concerns or objections. This involves understanding the perspectives of different stakeholders and directly addressing their individual concerns, using data, visual aids and storytelling to make your case compelling and relatable. 

7. Present data-driven insights: Show how a better IT infrastructure can lead to more effective data collection and analysis, which can shift your business strategies from guesswork to smarter, data-driven decisions. You’ll have insights that allow you to predict trends, deeply understand your customers' behaviours and optimise your operations for efficiency and satisfaction.   

8. Boost working capital and get smart with stock: Demonstrate how a modern tech infrastructure improves visibility into stock levels and sales patterns, allowing for better demand forecasting and inventory allocation, and minimising stockouts and markdowns. This optimisation leads to a reduction in tied-up capital, freeing resources for other strategic investments. 

By focusing on these eight strategies, you can craft a compelling case for increasing investments in IT, showing it’s a crucial driver for efficiency, customer satisfaction and sustainable growth. 

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If you want to ensure your retail business accelerates innovation while lowering costs and risk, get in touch. We’d love to help you navigate the budget blocks and craft a compelling business case. 

For insights into how a unified commerce approach gives you the flexibility and agility you need to keep in step with consumers’ changing needs, download our ebook:

Low tech, high risk: 8 signs your retail business is underinvesting in IT

Are retailers spending enough on their IT? 

As we all know, retailers traditionally have spent less on IT compared to other industries and enterprises of a similar size.    

In the past, it was for good reason.   

Other sectors like finance and healthcare rely heavily on technology for their core operations and risk management. Banks need top-notch IT for secure transactions, while healthcare relies on IT for patient records and life-saving equipment.   

Retail, on the other hand, focused more on physical store operations and customer service, where IT played less of a central role. Retailers didn't face the same level of regulatory pressures as other industries with strict data security and privacy requirements, nor did it handle much sensitive customer data.   

Retail is also a volume-driven and highly competitive sector with significant operational costs and price sensitivity, and slimmer margins compared to other sectors. This leaves less room for significant IT investments, especially when measured against competing demands from inventory, store rents and staffing. 

And retailers were often slow to adopt new technologies because they didn’t yield high returns. Business changes were more gradual and often driven by consumer trends rather than technology. 

So what has changed?  

It was only with the advent of new technologies like mobile apps, ecommerce and digital marketing that IT become a game-changer in retail.   

Retailers learned to be agile and invest in technology for competitive advantage during the pandemic and are starting to embrace that agility as new technologies like generative AI become mainstream.  

Now retailers are focussed on finding the right systems and partners to rebuild their business from the bottom up. They’re building a customer-centric approach to retail using technology and experiences to enhance the brand, drive sales and grow loyalty.  

The most forward-thinking and ambitious retailers know that they need to do it quickly. Nearly one in five retailers have posted negative economic profit since 2015. And while the retail sector has created value over that time, the gap between winners and losers is widening, with the top 10% of publicly traded retailers now accounting for 70% of the sector’s economic profit.   

Retailers that are aggressive on growth - creating distinctive omnichannel customer experiences and expanding the breadth of their product offerings, while also resetting their cost base - are the companies that will create value, meet customer needs and head off competition.  

And that means retailers are now as dependent on technology as other industries for their survival.  

How much should retailers spend on IT?   

The simple answer is it depends. There’s no one-size-fits-all solution and the right number depends on a retailer’s specific circumstances. It can vary greatly by retail category, company size and growth stage.  

Our anecdotal experience suggests that most retailers spend only 1-3% of their revenue on IT, although one study found that retail and ecommerce IT spend was 10% share of company revenue in 2023 (up from 7% in 2022). 

This is still low compared to other industries such as software, tech hosting and financial services, which dedicate 19%, 16% and 15% of revenues respectively. 

These industries, of course, have different business models with significant investments in R&D. We’re not suggesting retailers need to invest at these levels, but they do need to scale their IT spend for opportunities that make their businesses stronger, smarter and ready for the future. 

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What are the problems retailers experience when they underspend?  

There are 8 indicators that can mean it’s time to assess your level of IT spend:  

1. Things just don’t work smoothly 

Retailers who don't spend enough on their IT infrastructure may face hardware malfunctions, software crashes and other technical issues that disrupt business operations and negatively impact customer experience. Legacy systems can be less efficient, more vulnerable to security breaches and don’t integrate well with newer technologies.  

2. Customers are frustrated 

Today’s consumers expect a seamless shopping experience, whether online or in-store. Inadequate IT infrastructure can result in slow service, unavailability of products, discrepancies in pricing and a disjointed omnichannel experience, all of which lead to disappointment and frustration, a lack of trust and even a sense that your organisation is dysfunctional and incompetent.  

3. Growing pains 

Retailers with outdated or poor IT systems may find it difficult to scale their operations effectively. As the business grows, systems can become a barrier, hindering expansion and adaptation to new market demands.  

4. Data, what data? 

The inability to collect, analyse and act on data due to poor IT infrastructure can leave a retailer behind in understanding market trends, consumer behaviour and inventory needs. That means missing out on insights that could drive business growth and operational efficiency.  

5. Security, what security? 

Inadequate security measures and a lack of robust data privacy protocols are signs of underspending. Retailers need to invest in IT to protect customer data and comply with privacy laws. Failure to do so can lead to data breaches, legal issues and a loss of customer trust.  

6. Compliance and regulatory challenges 

Retailers are subject to various regulations, including those related to data protection and privacy. Insufficient IT investment can lead to non-compliance with these regulations, resulting in fines and damage to the company’s reputation.  

7. Employees aren’t happy 

Working with outdated systems can be frustrating for employees, leading to decreased morale, lower productivity and higher turnover rates.  

8. Sales decline 

With all these issues, sales and profitability can dip. Customers may choose competitors with better service and technology, and the retailer may incur additional costs due to inefficiencies and security breaches.  

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When is it time to increase your IT spend?  

If your retail business is focused on any of the following goals, you’ll want to increase your IT spend as a percentage of revenue, at least in the short term:  

• Transforming into digital-first business: Retailers are implementing omnichannel strategies to make shopping a fast, easy and compelling omnichannel experience with personalised products, prices and promotions pre, during and post their purchases, plus fast and frictionless on-demand delivery options.   

• Meeting changing customer expectations: Changing consumer preferences and rising expectations for speed and convenience are creating new growth opportunities. The retailers that deliver a personalised and memorable CX are best positioned for long-term growth and loyalty.   

• Developing new business models: Retail leaders are improving and expanding their traditional products and services and launching in new, but related, market segments. Technology is blurring industry lines and allowing different operators – including retailers – to move into services such as media, healthcare, finances, travel and entertainment.  

• Improving operational efficiency: With increasing costs, pressure on consumer spending and the cost of doing business on the rise, there will be more consolidation and business failures. Retailers recognise that investing in technology now will lead to long-term cost savings, even if it means a higher short-term spend. It’s about making things run smoother and more efficiently, which cuts costs down the road. 

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Want help to find the right systems to build your unified commerce business model? 

We can help you build a foundation for operational efficiency and continuous, innovative growth. Just contact me at kelly.brown@triquestra.com or get in touch.  

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For insights into how a unified commerce approach gives you the flexibility and agility you need to keep in step with consumers’ changing needs, download our ebook:

New in Infinity – February 2024

Here’s new functionality across the Infinity platform that will help you and your team reduce operational complexity while improving the customer experience. 

Infinity is a modular platform and you may need additional components or licencing to access some functionality.  

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INFINITY API

Enhance business continuity during a processor failure 

The Cloud Events Service’s processors will now keep running even if one of them fails. The processors that aren’t directly impacted will continue to operate, lowering the risk of business interruption. You can configure the service so that you’ll be alerted via email to the failure by a fatal error warning. 

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PRODUCT INFORMATION MANAGEMENT

Faster access to historical sales impacted by unit cost changes 

When viewing historical sales transactions in item maintenance, you can now see exactly when changes to the unit cost of an item started to impact sales line costs. 

Improve data privacy by concealing stock costs from store staff 

If you want to keep the cost your business pays for stock confidential, you now have the option to hide it from the sales and credits screen at the Back Office so that it’s not exposed to your store staff.  

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INVENTORY

Simplify urgent stock transfers from warehouse to store 

If your business manages all stock requests from the head office, you can now use Infinity’s replenishment request function to order branch stock, instead of raising a purchase order. This can be useful if you want to get an item from the warehouse to a store at short notice and you are happy for the warehouse to send what it can based on availability.

Increase receipting speed and accuracy with audible scan warnings 

Using Cloud Inventory to receipt items that have arrived in a consignment of multiple stock transfers will improve your detection of errors now that store staff get a “bad beep” warning when they scan an item that isn’t supposed to be in the consignment or an item that has an invalid barcode. We’ve also improved your staff’s ability to identify variances for over and under transfer receipts, making the receipting process speedier and more precise.  

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CUSTOMERS & LOYALTY

Meet privacy law obligations by automating customer data retention periods  

We’ve enhanced Infinity Loyalty to give you more options for managing your Personally Identifiable Information (PII) risk. You can automatically remove customer data from POS and Back Office machines when there are no open sales orders and no transactions for that customer within a configurable period.  

Before you can use this functionality, you need to have a stable infrastructure, as the customer search will always use a connection to the Head Office. Also note that these changes should be part of your wider PII programme. 

Streamline mass updating of free prepaid product offers 

Offering free prepaid promotional products can be an effective way of engaging with your existing customers. We’ve made adopting this strategy more seamless now that you can use Infinity Loyalty to update many prepaid product balances at the same time.  

Enhance security by deactivating stolen partner loyalty cards 

If you use Infinity Loyalty with partner programmes, you can now block a customer’s Airpoints or Flybuys card that has been stolen or involved in a fraudulent transaction so it can’t be used as an identifier at your Point of Sale or at an outside payment terminal, thereby protecting your business from potential fraudulent card use. 

In addition, by blocking (and not deleting) the identifier, you remove the risk of it being allocated to another customer. 

Create tailored rewards when resolving customer concerns 

We’ve enhanced the ways you can reward Loyalty customers by enabling you to manually adjust a customer’s accumulator balance at the Head Office. You can use this new function to add a “stamp” for a customer, so that, for example, you can give them a free coffee as a way of resolving a concern or query.   

Speed up loyalty customer scanning during a sale 

Scanning a loyalty customer into a sale is faster and more efficient now that your store staff no longer have to open the customer search function before scanning the customer’s card. If you want to maintain customer confidentiality, this has the added benefit of not exposing customer information to your store staff. 

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PRICING & PROMOTIONS  

Simplify the set-up of quantity-based promotions at any price level 

If you use quantity price breaks, you can now apply those breaks to prices 2-8, as well as to price 1, on the Infinity item master data. Applying breaks across all price fields can be easily managed using Infinity ETL, which saves you the hassle of manually maintaining the various individual pricing scales for an item.  

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REPORTS & ANALYTICS

Improve stock management with better inventory-related reporting  

We’ve made a number of improvements to the end-of-month financial reports so that they’re more useful for inventory-related reconciliation. The Stock Movement Summary Report now offers a transaction breakdown using both quantity and cost values, as well as allowing you to easily see any variance between opening and closing balances. This means the report provides an easily readable view of all stock-related activity and allows you to identify instances where incorrect store processes were followed, such as selling items into negative stock.  

Other changes have been made to support these enhancements. Both the Stock Movement Summary Report and the Sales and Stock Gross and Profit Report now round the cost to four decimal places rather than two, as a way of further improving the accuracy of the reports’ cost figures over a long period, while the Chronological Item Movement Report includes the item on-hand quantity, which will be shown in red if a stock movement puts the item quantity into negative.  

Help store staff make purchasing decisions for future promotions 

Infinity’s new RBP Promotions Report allows your stores to see upcoming and current promotions and helps them make the purchasing decisions needed to run those promotions. They can use the report to understand what they need to order and when they can reduce ordering as promotions come to an end, as well as to check that shelf labelling has the right pricing information. Head office staff can use the report to help stores plan and run promotions, including through advance advertising.

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ADMINISTRATION

Enhance financial integrity with mandatory end-of-day completion 

If you use Infinity’s extended Cash Management functionality, you’ll find we’ve made some enhancements to reduce the risk of errors. Your store staff won’t be able to create a trading day if they haven’t completed an end of day on a POS station that has had sales activity, or if that station hasn’t linked to the Back Office that day. This ensures that all financial transactions are available at the Back Office when the trading day is created and removes the possibility of sales and till adjustments being missed. 

Extend lifespan of stock records for open transactions 

You can now keep stock transaction records open for a very long period if they are associated with open purchase orders and unreceipted transfers. The records will remain active and available for updating for the life of the transaction, even after the configured lifespan limit has been reached.  

Boost security by eliminating barcode login risks 

Staff logins can be a security concern for your business, especially if your people create barcodes by entering their credentials on third-party websites and then use those barcodes to log in. You can now negate the usefulness of these websites by requiring that all users log in manually rather than by scanning IDs.  .  

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – October 2023

Here’s new functionality across the Infinity platform that will help you unify your physical and digital channels to create frictionless customer experiences and drive growth.

Infinity is a modular platform and you may need additional components or licencing to access some functionality. 

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INFINITY API

Enhance ecosystem integrations by accessing more transaction source data

As part of our continual expansion of Cloud Events payloads, we’ve included additional information about the transaction source, as well as any information about the use of external loyalty cards and fuel coupons, to allow you to enrich your integration with ecosystem platforms. 

Streamline sharing of sales data with ecosystem partners 

You can now use the Infinity Cloud Events service to securely share sales of specific products with ecosystem partners without having to waste time and resources manually cleansing and redacting data.  

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PRODUCT INFORMATION MANAGEMENT

Automate shelf pricing updates with Pricer integration 

Keeping your shelf pricing up to date, especially during a promotional period, can be time consuming and costly. Using Infinity's new integration with Pricer software, you can reduce labour costs by harnessing the power of real-time electronic pricing. The integration regularly sends the latest Infinity pricing information to Pricer, saving you the effort of manually updating prices and ensuring your shelf pricing is always current. 

Boost efficiency with ETL tool item selection enhancements 

Bulk exporting and updating item data using the ETL tool is easier and more efficient now that you can select items by subdepartment and product class rather than just by department, giving you more focused and targeted results.  

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INVENTORY

Streamline inventory management by stock taking any time of day 

Businesses can find it hard to fit stock taking around the need to keep trading. Infinity Cloud now allows you to stock take during trading hours at a time that suits you and then refresh stock data at the Back Office, meaning you don’t miss any sales that happened during the stock take.  

Save time and effort when receipting multiple stock transfers 

If your business chooses to reduce transportation costs by shipping multiple stock transfers from your warehouse in a single delivery, you can now use Infinity Cloud to receipt all the goods in that delivery at the same time. When the consignment arrives, your store staff can simply scan the goods and Infinity will deal with the hassle of matching them to the right stock transfer, saving you time and effort.  

Simplify checks of shelf price labels using mobile devices 

Verifying shelf-edge pricing, particularly during a promotion, can be difficult for store staff, who have to match the shelf price to the price recorded at the POS station. To overcome this, Infinity Cloud now allows store operators to see both the standard price and the single product promo price on a mobile device as they move around the store. 

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CUSTOMERS & LOYALTY

Increase accuracy of fuel loyalty balances via manual adjustments 

Loyalty program administrators in fuel businesses can now create both positive and negative manual adjustments to cents-per-litre balances, giving them more control over suspicious transactions and instances where operator error has inflated the balance.    

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PRICING & PROMOTIONS  

Simplify the setup of quantity-based promotions 

If you use quantity break/price bands, you can now use additional price adjustment options to simplify and optimise the setup of scale pricing rules. By enabling price fields 2-8 on the item master, you can define a single rule to manage multiple items, reducing the overhead in maintaining these rules.   

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POINT OF SALE

Improve security and employee safety with contactless cash recycling 

Handling cash is a financial and security risk for all retailers. Infinity’s new cash recycler integration improves your peace of mind by taking the responsibility for processing cash payments away from store staff and giving it to the recycler machine instead. This reduces both the chance of staff error when giving out change and the risk of theft, while also allowing you to enjoy the benefits of contactless cash handling.   

Boost profits by removing credit option from Windcave EFTPOS 

Customers who use the credit option when paying by EFTPOS as a way of circumventing the credit card processing fee cost your business precious revenue. To overcome this, you can now configure payment options at the point of sale so that when the customer chooses to pay by Windcave EFTPOS they must debit either their cheque or savings account, rather than using the credit option.   

Let customers quickly and easily self-scan loyalty cards on Magellan scales 

Infinity Loyalty now supports the use of Magellan scanner scales for scanning Loyalty cards, optimising the search for Loyalty customers at the Point of Sale.  

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INTEGRATIONS

Speed up GRNI reconciliation in Xero 

Reconciling the GRNI account postings in Xero is faster and more efficient now that the original purchase order number displays on purchase order goods receipts.  

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TECHNOLOGY

Accelerate upgrades with fewer exceptions  

We've enhanced the Infinity Upgrade Service to accommodate situations where applications are running that may block the upgrade from updating files in the Infinity folder. This will result in fewer exceptions needing attention post-upgrade, reducing the time pressures on technical staff.    

Support for diverse scale hardware at site level 

Businesses that configure scales at the site level can now set station-specific scale configurations, allowing for mixed hardware options to be supported.  

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – August 2023

Here’s new functionality across the Infinity platform that will help you unify your physical and digital channels and deliver to changing customer needs. 

Infinity is a modular platform and you may need additional components or licencing to access some functionality. 

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PRODUCT INFORMATION MANAGEMENT

Streamline stock sorting by setting preferred sort criteria 

It’s now easier to sort and find stock items in Infinity using the criteria that makes the most sense to your business. When you browse for items in the inventory, your previous sort selection will be retained for the next session. So, for example, if you prefer to sort items by description, they will automatically be sorted in that order the next time you open Infinity.   

Empower store staff to control stock at new stores 

We’ve streamlined the effort involved in creating a new branch by providing a choice of which stock items will be sent to the store. When inventory items are copied from a source branch to the new branch, you can choose to only send the active items, or decide to set them all active and send them all. This empowers store staff to decide which items they want to keep, giving them more control over their stock. It also means your Head Office staff no longer have to be involved in setting up the inventory for a new store.  

Manage financial risks by setting store-specific cash limits 

Keeping cash in the cash drawer can be one of the most important financial and security risks your stores face on a day-to-day basis, and those risks can differ across branches. You can now empower stores to handle those risks in the way that meets their needs by allowing them to set their own cash drawer limits.   

Keep promotions running smoothly during franchise ownership changes 

Changing franchise ownership in the middle of a promotional cycle can be disruptive and potentially cost your stores valuable revenue. You can now minimise that disruption by easily transferring existing pricing and promotions when a store moves from one cluster in your organisation to another. This saves you having to recreate the promotions and means offers keep running without missing a beat. 

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INVENTORY

Make supplier searches easy with non-case sensitive name check 

We’ve improved the user experience when creating purchase orders and receipts by making the supplier name check non-case sensitive. This means that you will find the supplier without any trouble when there’s a difference in the capitalisation of their name on the item record and the supplier record.   

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CUSTOMERS & LOYALTY

Speed up loyalty prepay enquiries with full transaction info 

Your Loyalty support staff can answer Loyalty prepay customer transaction enquiries more quickly now that they can see more details about those transactions, including the date, the receipt number and the external transaction code.    

Improve efficiency during cents-per-litre rule searches 

Searching for specific cents-per-litre rules has been made more seamless and less time-consuming now that fuel administrators can easily filter and sort them.   

Customise error messages when external fuel balances unavailable 

Your Loyalty program administrator can now be warned that a customer’s external partner cents-per-litre fuel balance is currently unavailable using an error message that meets your customised business needs.  

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POINT OF SALE

Boost sales by providing customers with estimated arrival dates 

Securing a sale can sometimes come down to being able to tell the customer that the item they really want to buy will soon be available. Infinity now allows your store staff to see more details about the estimated arrival date of goods on purchase orders, as well as quantities on draft orders, allowing them to drive sales by giving customers the information they need to make purchasing decisions.  

Seamlessly switch POS stations for faster transactions via auto-logout 

At busy times, your sales staff may need to switch between POS stations to process a high volume of transactions quickly, while also allowing you to keep track of who processed the sales. To meet these simultaneous needs, Infinity can now log users out after a set amount of time, rather than locking the entire station. This keeps the sales process moving while not compromising on the audit trail. This feature is also useful between shifts if a user forgets to log out and means the next user can log in without having to involve a manager in unlocking the station.  

Customise age-check policies store-by-store 

If your business sells items that have an age restriction and you use Infinity’s advanced age check module, age policies can now be set on a store-by-store basis. This is especially useful if your stores operate as franchises and franchisees want to apply different policies. So, for example, one store can decide to age-check everyone who looks under 30, while another store decides to check everyone who looks younger than 25.  

Enhance fuel transaction monitoring by identifying legitimate test deliveries 

Monitoring fuel transactions using Digifort DVR is easier now that the video footage identifies the pumps used for test deliveries to ensure they were legitimate. 

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INTEGRATIONS

Republish cloud event sales invoice transactions effortlessly 

Cloud event sales invoice transactions can now be republished to either RabbitMQ or Azure should they need to be resent to the system that consumes them, ensuring that all transactions are sent and accounted for.  

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TECHNOLOGY

Support for latest Microsoft technologies 

Infinity now supports SQL Server 2022, the latest SQL Server version available from Microsoft. Note that SQL Server 2016 and higher require a 64-bit operating system.  

Faster POS setup with accelerated data replication 

Infinity Point of Sale will be ready to use much sooner following improvements to the setup process. Accelerated data replication can reduce the time it takes to perform the initial setup data synchronisation down to just a few minutes, depending on network speeds and the amount of data involved.  

Reduce costs with enhanced Wishlist integration 

Infinity’s integration with the Wishlist company now supports a multi-tenanted back-end.  

Effortless safety sheet distribution with API integration 

If you sell dangerous goods, distributing material safety sheets across your business can now be done via an API back-end, optimising the management of these documents and saving you the trouble of having to make them available on a site-by-site basis. 

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

How the move to ‘phygital’ is disrupting point of sale technology

Retailers are shifting focus from ecommerce to their stores to better serve omnichannel customers. Kelly Brown explains how changing consumer expectations are transforming in-store technology and disrupting legacy point of sale (POS).

The boom in ecommerce has had a profound effect on how retailers deploy in-store technology. 

Today consumers expect a consistent customer journey across every physical and digital touchpoint. With shoppers returning to physical stores in full force during 2022 and ecommerce growth slowing, retailers are doubling down on their in-store innovation projects. 

While ecommerce sales grew 6.2% in the last quarter, this is a dramatic drop from the double-digit growth during the previous five years and the slowest growth rate since 2009.  

Retailers know that despite forecasts for ecommerce to total 24% of global retail sales by 2026, a massive 76% of sales will remain in stores. 

And with pressure on consumer spending, plus store rents, labour and utilities all on the rise, retailers now want to leverage their existing investments in stores and staff.   

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As the store shifts to become the hub of the omnichannel customer journey, the point of sale must shift as well. 

But many retailers have hit a wall because their POS technology can’t support their customers’ current omnichannel demands, let alone the ‘phygital’ shopping journeys now expected by post-pandemic, digitally savvy consumers.  

With stores periodically closed during the pandemic and ongoing supply chain disruptions, many focussed on ecommerce initiatives, delaying POS hardware upgrades and the shift to modern operating systems.  

Some retailers have POS systems that are end of life and about to be sunset, and others are hamstrung by legacy in-house solutions that require custom integrations with modern technologies or are no longer supported. 

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If you’re upgrading your point of sale to modernise your customer experience, here are the important shifts in functionality to consider: 

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EX aligns with CX  

Today, any store innovation must reduce friction for the store teams, which in turn will drive a great customer experience. Speed and simplicity are now the priority to help people be as productive as possible, wherever they are in the store. 

However, many retailers run multiple systems within stores, forcing their teams to juggle between different apps and screens as they serve customers.  

Retailers are consolidating store technology onto a single POS-based retail system that lets their teams do everything, from sales transactions, customer loyalty, pricing, product and promotions through to virtual appointments and endless aisle access to stock. 

Clienteling gets personal 

Clienteling is becoming more sophisticated as consumer expectations for a frictionless ‘one brand’ experience rise. However, many retailers still have channel silos that mean any interaction or activity that the customer had with them online is not available to the customer or staff within the store. 

Leading retailers are helping their in-store teams deliver more personalised experiences by using AI and data from across online and offline channels to create timely and relevant communications, recommendations, offers and rewards.  

Initially provided for customers visiting stores during click-and-collect pickups, retailers like Cue Clothing are extending customised recommendations into other communications with customers, such as e-receipts and shipping notifications. 

They’re taking advantage of the unparalleled knowledge of their store staff to boost digital sales and service by giving in-store teams the tools to connect with shoppers virtually. By integrating video commerce platforms with POS solutions (like Infinity) they’re automating the end-to-end process, from customer communications and data insights to seamless sales transactions and fast delivery. 

Store experiences go digital 

Retailers know that consumers now expect more from stores and are working to match those expectations with new experiences – such as events, service offerings, customisation, resale, repairs and so much more. 

That also means extending digital experiences into stores, such as the ability to look up loyalty points, explore product information or browse and order from the entire inventory. 

Mobility is a high priority and retailers are providing fast and flexible self-service checkouts, mobile point of sale and contactless payments everywhere the customer is - in the store, out in the yard, at trade shows and pop-up stores.  

They’re using multichannel wishlists to let customers add items to wishlists in stores. By capturing both in-store and online shopper interactions they’re able to retarget customers with personalised marketing campaigns that build engagement and grow sales. 

Fulfilment a competitive advantage 

Today consumers make their purchasing decisions based on shipping costs and timings.  They expect options – from slow to fast, and everything in between – plus visibility, communication and tracking, no matter the fulfilment solution. 

However, most retailers struggle to quickly deliver new fulfilment experiences via their POS. 

With modern point of sale systems, retailers are using their stores to support the fulfilment options consumers now expect and positioning inventory closer to customers – the source of demand.  

Endless aisle access to all inventory via the POS lets them offer the fulfilment options consumers expect – such as click-and-collect, store-to-door and scheduled delivery, plus innovative new delivery solutions, such as 1-hour delivery via Uber and Shippit. 

Future proofing an imperative 

In the past, retailers who got behind on their store tech investments frequently focused on catching up to current standards.  

This year, the focus is on future proofing – choosing platforms that speed up innovation, with the flexibility to change direction as opportunities develop, competitors act and customer expectations evolve. 

When it comes to POS solutions that can support omnichannel experiences, look for a platform that provides a unified hub for all your channels – reducing integration, complexity and overheads, and increasing efficiency and accuracy.  

With agile methodologies and APIs to easily plug-in new apps and systems, your new POS will be your platform for innovation – a springboard for adding new channels and services at a speed and scale that would be unachievable within a traditional omnichannel model. 

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Want help to modernise your point of sale?  

As you transform your customer experience to deliver the seamless and personalised buying journeys your customers crave, your point of sale system must transform as well. If you’re looking for help to shape your strategy and extend your omnichannel capabilities, get in touch. We’d love to help you develop the solutions you need now and guide you to where you’re headed next. 

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For more on how a move to a unified commerce strategy gives you the flexibility and agility you need to keep in step with consumers’ changing needs, download our new ebook: 

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How new customer loyalty programmes fuel the c-store retail experience

Fuel retailers now realise there is enormous untapped potential to revamp their loyalty programmes to drive customer engagement and expand share of wallet. Kelly Brown explains how to elevate fuel loyalty solutions to create more relevant and personalised experiences that grow customer value and differentiate the business.

For many years, fuel retail loyalty programmes were an easy way to drive customer engagement and revenue. However, with changing consumer behaviours and formidable new competition, few meet the needs of today’s retailers or consumers. 

Most are simple “earn-and-burn” transaction or discount-based programmes that extend the same set of outdated offers to all customers, regardless of their different behaviours.   

They typically relinquish ownership of customer data and relationships to third party coalition loyalty providers who can’t differentiate retailers from their competition. 

And, crucially, with no access to their customers’ preferences, purchasing behaviour or communications, retailers can’t assess what their customers care about to provide the fast and easy personalised services they increasingly expect. 

The reality is, today customers don’t just compare your service to that of your competitors, but to the best service they’ve ever received, anytime and anywhere. At a time when digital technologies allow companies to ‘hyper-personalise’ to serve each individual customer, fuel retail loyalty programmes are well overdue for an overhaul. 

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Leading fuel retailers are investing in innovation, digitisation and branding to launch new loyalty solutions that deliver a complete view of customers’ preferences and purchasing behaviour, with the ability to create fast and memorable experiences. 

If you’re looking at how to develop your loyalty and personalisation capabilities, here are the steps to take to deliver an exceptional CX: 

•  Take control with a standalone loyalty programme  

In contrast to the coalition loyalty programmes, modern loyalty systems give you a 360-degree view of all retail and trade customers, with their entire purchasing history and preferences captured and centrally stored in one database.   

 By reclaiming ownership of your customer data from all channels and touchpoints – ranging from fuel selections to coffee preferences and convenience items within stores - you can recognise customers consistently wherever they shop with you. 

•  Extend your loyalty programme to your mobile app 

Today loyalty programmes are an integral part of a smartphone app: loyalty mobile app users typically spend 10-20% more a month, and visit 20-30% more frequently each month

When you create your loyalty app, ensure you include features that save customers’ time, increase convenience and turn purchases into a fun and engaging experience. And to really differentiate your offering, make it a game-changing experience by enabling both fuel and in-store transactions. 

•  Apply analytics to create more relevant and personalised offers  

The next stage is to use the data-driven insights to create cluster- or even site-specific offers. Tailor your offers for local buying opportunities and use your customers’ transaction histories to customise product bundles, pricing and promotions to increase sell-through without compromising margin. 

 You can then capitalise on opportunities to craft offers that feel personally relevant to each individual in your database by combining internal data (such as transactions and location) with external data (such as competition, weather, traffic conditions and demographics). 

•  Use AI-driven marketing tools to hyper-personalise the CX  

AI algorithms let you analyse customer preferences, predict many aspects of customer behaviour and develop personalised communications, experiences and offers. 

By interacting with customers at the right moment, with the right offer and in the right channel, you can drive behavioural changes in customers and multiply the lifetime value of loyalty customers. 

•  Ecosystem loyalty programmes are next 

Looking ahead, large retailers are learning to drive customer loyalty and growth by pooling data within an ecosystem of brands. A recent McKinsey webinar described how multiple companies are tapping into their complementary product and service offerings to develop a joint loyalty programme around a unifying customer value proposition. 

While still in their early stages, these ecosystem approaches promise many benefits: 

• Consumers will receive heightened experiential benefits in addition to faster loyalty rewards growth, more flexible redemptions and an unmatched simplicity and daily relevance. 

• Retailers and brands will see a rise in reach and frequency of usage. They will gain access to richer, more privileged consumer data, shared infrastructure and cross-marketing opportunities.  

 As you look at how to modernise your loyalty programme, ensure you focus on the end-to-end customer experience. You have a fantastic opportunity to leap-frog your competition by taking an ecosystem-centric approach that gives your customers a ‘next-generation’ experience. . 

Z Energy fuels more sales and repeat visits

Z Energy, New Zealand’s largest fuel retailer and part of Ampol Australia, developed Pumped to replace a third-party loyalty scheme and create a more seamless mobile and in-store customer experience.

Built using Infinity’s Loyalty module, Pumped uses a QR barcode on Z’s mobile app to identify the customer at point-of-sale or self-serve online payment terminals and add any relevant offers to their transaction. It also lets them consume any offers they have earned, such as free coffee, carwashes or LPG bottle swaps.

Z can now create new offers that help engage customers, offer them valuable rewards and encourage repeat visits. And Pumped is now Z’s cornerstone for innovation, with the ability to deliver the unified and personalised experiences its customers expect.

“With a single view of the customer we are right in the middle of the transaction with the customer in real-time. We know where, when and how they shop and, over time, will find new ways to interact, personalise and reward each customer’s experience.”

Andy Stewart, Head of Digital & Operations – Low Carbon Futures, Z Energy 

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Want help to modernise your fuel loyalty programme? 

As you transform your customer experience to deliver the seamless and personalised buying journeys your customers crave, your retail systems must transform as well. If you’re looking for help to develop your loyalty and personalisation capabilities, get in touch. We’d love to help you develop more meaningful relationships that deliver profitable growth. 

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For more on how to deliver every c-store customer a personalised, fast and seamless experience, download our new ebook:

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6 omnichannel retail painpoints unified commerce solves

With rising customer expectations for a seamless ‘one-brand’ experience, many retailers have hit a wall because their omnichannel efforts can’t meet today’s retail demands.

Here Kelly Brown describes six major omnichannel retail challenges and explains how a unified commerce approach helps to create the relevant and tailored omnichannel experiences your customers now expect. 

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Customers today are delightfully unreasonable, and expect to transact when, where and however they want. They don’t care how you achieve it and will reward you if you have it - or shop elsewhere if you don’t. 

Retailers are responding by integrating their physical and digital channels to deliver new omnichannel experiences that align with customer expectations.  

However, it’s complicated. 

Many retailers have taken a hard look at their ecommerce capabilities over recent years, but most are still searching for ways to create connected and adaptable experiences within stores. They have legacy solutions that are no longer fit for purpose and have bolted on solutions for the digital space that don’t easily integrate.  

And they struggle to support their customers’ current omnichannel demands, let alone the ‘phygital’ shopping journeys now expected by post-pandemic, digitally savvy consumers.  

If you’re looking at how to keep pace with customers, here are the most common challenges retailers face as they build their omnichannel systems, and how they can be remedied with a unified commerce approach. 

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1

Inventory that isn’t real time

Managing inventory is a retailer’s biggest challenge — no matter their size. It’s also the biggest cost. Many retailers launched digital commerce channels without getting their inventory right and can only access rudimentary sales and inventory positions. That prevents them from offering the ‘buy anywhere, fulfil anywhere’ options that are best for customers and most profitable for them.  

The solution: Optimise inventory and availability  

One of the most compelling benefits of unified commerce is a single view of stock across all stores and DCs. This means you can quickly see where inventory is and therefore the fastest place to fulfil from. You’ll improve inventory accuracy, reduce stock requirements, minimise fulfilment costs and get products to customers faster. And you’ll increase sales by using ranging and fulfilment capabilities that enable you to sell products across channels (and even sell products not normally stocked within any channels).  

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2

Blending physical and digital experiences 

Services such as click-and-collect, ship-from-store, find-in-store and returns anywhere are all just table stakes today. Many retailers implemented quick-fixes at the start of the pandemic to swiftly get new capabilities up-and-running, but now need a long-term unified solution to connect backend systems and deliver the omnichannel experiences customers expect. 

The solution: Create relevant and agile experiences 

With a unified inventory you can increase your purchasing, ordering and fulfilment options to provide customers with frictionless experiences and access to your entire range from any location. A single platform gives everyone across channels and stores the ability to view all customer touchpoints in real time. And you can extend your range across more sales channels such as in-store kiosks, shoppable screens, pop-up stores, concessions and mobile devices. 

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3

Obtaining a single view of the customer  

Today consumers don’t think in terms of channels. They now expect a “one-brand” experience that lets them shop at any time, using any channel, from any device, at the best price. But if you’ve got siloed backend systems and processes that mean your customers must deal with inconsistencies and gaps, you simply cannot offer a seamless customer experience.  

The solution: Personalise your customer experience  

The ability to see each customer’s shopping preferences and purchase history across all channels is critical for building personalised shopping experiences. With a unified commerce platform providing a holistic view of your customers, you can better plan your pricing and promotion strategies and get the right offer or message to the right customer, at the right time and right place. By creating remarkable customer experiences that meet or even exceed consumer expectations, you can ensure customers return, again and again. 

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4

Integrating data silos

Retailers use multiple customer-facing and back-office systems, spanning POS, mobile apps, inventory management, ecommerce, CRM, fulfilment, finance, marketing and more. Often loosely connected with manual processes and custom integrations, these omnichannel solutions are fragile, inefficient and costly to maintain. 

The solution: Lower cost of ownership 

A single commerce platform gives you a leaner and more flexible architecture that reduces the need for reconciliation and manual processes to maintain and manage data and functions, and there is only one system to secure. Exposing data and functions (rather than moving and replicating them) makes integration faster and standards-based, improving efficiency, decreasing errors and increasing accuracy. Third parties can easily plug in, building the ecosystem of retail software, tools, resources and devices you can add and change to match your business needs.  

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5

Adding modern technologies and capabilities  

To keep pace with consumer demands for omnichannel services, retailers need to create and deploy new apps, services and channels. However, connecting legacy systems with modern technologies requires custom integrations, and creating new brand experiences is complex, costly, time consuming and risky.  

The solution: Accelerate speed to market  

With a single platform, there’s less work required to plug in and implement new functions across channels, test cycles are reduced, and you’ll use development capacity more effectively. You can run experiments to test new customer experience innovations and easily move the successful experiments into enterprise-wide operations. These improvements in IT efficiency and flexibility let you launch new tools and services to meet business demands and start seeing revenue benefits faster. 

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6

Unifying employee experiences 

After years of underinvestment and now a labour crunch, many retailers are playing catch-up with the employee experience. Their stores often lack the tools and systems that enable their people to deliver the relevant and personalised customer experiences that match online shopping’s price, speed and convenience.  

The solution: Boost in-store productivity and sales

By arming your store staff with the right customer data and tools, combined with AI-driven recommendations, they can more easily make decisions, provide personalised upselling advice, sell inventory at any location and serve customers faster, anywhere in the store. You’ll enhance customer interactions, improve the employee experience and increase conversions.  

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Can you keep up with your customers’ expectations? 

Retailers are unifying their backend systems to create the seamless and convenient experiences customers now expect. If you’re experiencing technology challenges that prevent you from unifying your physical and digital experiences, get in touch. We’d love to help you develop the ability to create a compelling in-store experience harmonised with a digital offering for competitive advantage.

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For more on how a move to a unified commerce strategy gives you the flexibility and agility you need to keep in step with consumers’ changing needs, download our new ebook:

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New in Infinity – April 2022

Here’s new functionality across the Infinity platform that will help you unify your physical and digital channels, increase your team’s operational effectiveness and differentiate the customer experience.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.

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INFINITY API

Access real-time order data

Order information is now available in real-time to streamline fulfilment execution. Infinity now allows services to subscribe to changes in order status, such as dispatch or voiding. The updates can be used to integrate order data with other systems, such as ecommerce sites to provide dispatch or cancellation email updates to customers, ERP systems and buy-now-pay-later financing schemes.

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PRODUCT INFORMATION MANAGEMENT

Increase accuracy of data capture during complex sales

Infinity now gives you the ability to capture extra information for highly complex sales transactions, with validation during the process to ensure data accuracy. Businesses with complex item data requirements can configure rules and validations to capture specific information before a product can be added to the sale. Extended rules can also be configured for payment processing, receipt printing and exclusive selling rules.

Using this new functionality, a business might decide to take payment on behalf of other businesses (such as power companies and local authorities), requiring highly accurate information to be captured at the time of payment. By configuring the rules required by those other businesses, you can be confident that all information is being captured and all necessary business processes are being followed.

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INVENTORY

Faster adjustments of non-stock products

Head Office and branch users can now easily find non-stock products with negative stock on hand and correct the stock automatically to zero. Instead of having to identify items manually and create a stock adjustment for each one, users can now save time by finding all non-stock products with negative inventory and set them all to zero at once.

Give branches more local purchasing flexibility

If your stores have multiple regional supplier contacts, your staff can now directly email their local sales rep rather than having to go through a centralised contact for all stores. Branches can also now create customised supplier email addresses for sending purchase orders, giving them even greater control over the local purchasing process.

Increase accuracy of cost updates

Branch users can now update the cost of an item on the master data automatically during the invoice matching process, allowing them to avoid the pitfalls that come with manually inputting cost updates and ensure data integrity.

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ORDER MANAGEMENT

Automate store notifications when branches re-assign orders

Infinity will now prompt your store staff when an order line has been re-assigned to them from another branch and is awaiting processing (for customer collection in store or ship-from-store), ensuring that all parts of a customer order are processed and fulfilled in a timely way.

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PRICING & PROMOTIONS

Assess profitability of promotions

When you create a pricing promotion using Infinity’s pricing wizard, you can now see the worst-case scenario for gross profit percentage. This allows you to easily gauge whether promotions are financially viable and gives you greater control over profit margins in your business.

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REPORTS & ANALYTICS

Give store staff more returns visibility

You can now provide your branches with more information on returns. If goods are returned to your store but originally sold at another store, store staff can now see details of the return transaction, and not the details of the original sale transaction.

If the goods were both sold and returned at the store, they will see a range of details about the transaction, such as the date the goods were sold and returned, the return price and quantity, the reason for the return, the store operator who processed the sale and the return, and the receipt number.

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POINT OF SALE

Increase stock visibility during sales process

Infinity’s Advanced Item Search now allows you to see stock levels and pricing at nearby branches. This gives better visibility during the sales process to businesses who source inventory from other branches. For those businesses that capture sales orders through a call centre, the inventory and pricing will default to the branch that the current customer belongs to.

Easily adjust your returns policy

If your business uses Infinity’s extended returns function, you now have greater flexibility over your return policy. You can choose to allow goods to be returned to any store. Alternatively, you can simplify the return process by only allowing customers to return goods at the store they made the original purchase.

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TECHNOLOGY

Increase email security

Infinity now supports the use of TLS 1.2 and a wide number of common SMTP ports to send emails. TLS 1.2 allows for better encryption and, in turn, improved security when sending emails via Infinity.

Support for Microsoft Edge browser

Infinity now supports using the Microsoft Edge browser engine technology to display external websites where support for Internet Explorer 11 has been removed.

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

If you’d like to get our regular ‘New in Infinity’ updates in your inbox, sign up to our newsletter.

New in Infinity – February 2022

Here are the latest enhancements added to the Infinity platform to help you and your team work more efficiently and create fast, omnichannel experiences your customers expect.

Infinity is a modular platform and you may need additional components or licencing to access some functionality.

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INFINITY API

Incentivise loyalty members to buy

A new API lets your online customers see potential loyalty points earned on items, giving them an additional incentive to make a purchase.

Easier retrieval and display of alternate prices

The Products API now allows you to retrieve an item’s standard selling price and alternate selling price, per store. This is useful if you want to display information such as ‘was/now prices’ on your ecommerce portal or any other system that consumes the Infinity APIs.

Give customers real-time RRP prices

The new Product Price List API enables you to display comprehensive, accurate RRP prices to customers by retrieving from Infinity a real-time view of a full price list for one item in all branches, all items in all branches or a combination of both.

Easier access and display of custom data on debtors

The Accounts Receivable API now enables you to retrieve, manage and create business-specific information about your debtors that is contained in custom fields. You can use this custom data for either display or functional purposes within your system.

Retrieve and identify more pricing information

The Products API now includes more pricing data in responses, so you can retrieve and identify more pricing and unit information relating to products.

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ORDER MANAGEMENT

Improve mobile user experience when creating purchase orders 

Staff creating purchase orders on a mobile device can now receive additional notifications when finalising the order to help minimise potential errors, saving your business time and admin costs.

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CUSTOMERS & LOYALTY

Easier access to loyalty point movements for marketing

You can now access information on loyalty points earned or consumed on sales transactions, offering additional marketing communications triggers and data analytics around loyalty point movements.

Give customers and staff access to historical loyalty balance transfers

You can now see where a customer’s loyalty balance was transferred from or to in their transaction history, helping customers understand how their balance has been consumed and making it easier for your support office to understand historical transactions when resolving issues.

Faster retrieval of refund transaction details

Line description details for refund transactions are now included on debtor statements, letting you quickly and easily see which items were refunded.

Easier access to product refund or replacement details

The Sales and Credits function has been enhanced with additional fields to give you more options when searching for customer transactions. This interactive function lets you search for historical transactions and can help resolve post-sale queries such as determining whether a product is eligible for a refund or replacement.

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REPORTS & ANALYTICS

Increase visibility of stock value at each location

The Item Location Report has been enhanced with additional information to allow you to understand the dollar value of goods at each location, giving your finance team greater visibility over your stock.

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POINT OF SALE

Remove the risk of illegal age-restricted sales transactions

You can now configure Infinity so that age-restricted items can only be sold by store staff above a certain age, protecting your business from the risk of illegal transactions. 

Faster access to ePay gift card details

ePay gift cards can now be swiped through Vault EFTPOS terminals, giving your store staff a quick alternative to scanning or manually entering the card number when selling a gift card or checking a gift card’s balance.

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TECHNOLOGY

Reduce the time to install new back-office and PoS terminals

The Infinity setup process now allows for bulk copying of certain tables when building a branch linked to the Head Office. This will reduce the amount of time it takes to perform the first linking cycle after Infinity has been installed on a new machine in businesses that have a large amount of data in those tables.

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To find out more about any of these enhancements and add them to your Infinity platform, contact us. 

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